Blue Cross and Blue Shield of Louisiana Jobs

Job Information

Blue Cross and Blue Shield of Louisiana Associate ServiceNow Software Engineer (Remote) in Baton Rouge, Louisiana

We take great strides to ensure our employees have the resources to live well, be healthy, continue learning, develop skills, grow professionally and serve our local communities. We invite you to apply for a career with Blue Cross.

Please note that effective Jan. 4, 2022, Blue Cross and Blue Shield of Louisiana implemented a policy requiring any employee who enters any of our offices or who interacts in person with anyone for company business purposes to be fully vaccinated for COVID 19, unless legally entitled to a reasonable accommodation related to religious or medical exemptions. At this time, that policy is suspended and vaccination is not required to enter our facilities. Please note this is subject to change at any point in time to ensure compliance with company policy or government mandates and certain client facing roles may have separate protocols.

Residency in or relocation to Louisiana is preferred for all positions.

We will consider remote work in the following states: LA, AL, AR, FL, GA, KY, MS, NH, NC, PA (limited counties), TN, TX, VA, WV, WI, OK, MO, UT, SC, & IA.

POSITION PURPOSE

Under close supervision within clearly defined guidelines, design, develop, document, test, and debug, and support new and existing software systems and/or applications built on the ServiceNow cloud-based workflow automation PaaS. This includes implementation of out-of-the-box SaaS ServiceNow offerings such as ITOM, ITFM, ITAM, ITBM/SPM, Virtual Agents, AI, as well as ServiceNow Mobile applications, at the Pro or Enterprise level. It would also include custom applications built on the Now Platform as needed by the business.

Accountable for complying with all laws and regulations associated with duties and responsibilities

NATURE AND SCOPE

  • This role does not manage people

  • This job reports to: Departmental Leadership

  • Necessary Contacts: To do this job effectively the incumbent has to be in contact with all levels of BCBSLA personnel.

QUALIFICATIONS

Education

  • Associate's degree in Computer Science or related field required

  • Bachelor's degree in Computer Science or related field preferred

  • Two years of related experience can be used in lieu of an Associate’s degree.

Work Experience

  • Educational background and/or experience using general development technologies (i.e., C#, JavaScript, HTML/CSS, Python, SSRS, SSIS, SQL Coding, XML, CSS, REST) or comparable computing technology(i.e. .NET, Java, BI, ERP, Mobile Development) or comparable cloud platform (Salesforce, Power Platform, WorkDay, SAP, Oracle Cloud, Mendix, Appian, etc.) as approved by the hiring manager.

  • Preferred educational background and/or experience with Cloud providers such as AWS or Azure

  • Preferred educational background and/or experience in agile methodologies, DevOps, CI/CD, Agile/Scrum methodologies.

  • ServiceNow experience preferred

  • Preferred educational background and/or experience with Oauth2, APIs, Microservices

  • Preferred educational background and/or experience with GitHub, DevOps practices, Agile/Scrum Practices, pipelines and automated deployments.

Skills and Abilities

  • Requires the knowledge and ability to analyze and solve complex, logical problems.

  • Excellent communication, analytical & development skills required.

  • Ability to think strategically, balance long and short-term priorities.

  • Ability to establish and maintain a high level of trust and confidence with clients; establish strong working relationships with business and technology partners at all levels; exercise sound judgment; collaborate effectively with peers, subordinates and superiors.

  • Must understand the software development lifecycle (SDLC).

  • Ability to adapt to change. Must be able to work in Agile fashion, Scrum / SAFe / DevOps

  • Ability to develop and deploy software in DevOps, CI/CD Environment.

  • Ability to keep up with fast changing cloud technologies such as ServiceNow, Azure, AWS.

  • Ability to multitask and prioritize a heavy workload in a fast paced, dynamic environment.

  • Understanding of business operations and key business drivers (or aptitude to develop understanding quickly).

  • The candidate must be flexible in terms of working practices as the role requires on call rotation which might include some evening, weekend and holiday work.

Licenses and Certifications

  • None Required

ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS

  • Serve as technical resource and assist on future development projects as we expand use of the platform. Leverage ServiceNow IntegrationHub to integrate with other cloud providers such as AWS, Azure, Microsoft 365 and Workday.

  • May participate in full Agile software development life cycle including requirements analysis and design as performed in SAFe and Scrum. May write technical specifications based on conceptual design and stated business requirements.

  • Identify and evaluate new technologies and new ServiceNow modules for implementation. Analyze code to find causes of errors and revise programs as needed.

  • Participate in software design meetings and analyze user needs to determine technical requirements. Consult with end user to prototype, refine, test, and debug programs to meet needs

  • Gather information from stakeholders to document functional, system, and data requirements.

  • Maintain knowledge of departmental service offerings and business requirements to ensure solutions efficiently and effectively meet business needs

  • Create custom applications primarily on the ServiceNow Platform and/or other platforms as needed.

  • Utilize Java Scripting, HTML, CSS, and PowerShell to deliver solutions that automate and audit business processes

  • Collaborate with stakeholders by creating and refining user stories in an Agile development framework.

  • Participate in professional meetings with business stakeholders and teammates.

  • Participate in certifying all applications for use after a ServiceNow upgrade completes.

  • Performs continuous learning concerning the ever-changing ServiceNow platform. Learns about new modules, reads, and understands release-notes, documents findings and presents findings to the team.

  • Analyze results of testing to ensure technology solution matches the organization's business needs.

  • Research and remain informed of new technology and development tools.

  • Provide support to the testing team on an as needed basis.

  • Document system problems and resolutions for future reference.

  • Understands IT Departmental Goals and Objectives and delivers work products to contribute to those goals.

  • Provides technical support and troubleshooting assistance on software application related issues.

Additional Accountabilities and Essential Functions

The Physical Demands described here are representative of those that must be met by an employee to successfully perform the Accountabilities and Essential Functions of the job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions

  • Perform other job-related duties as assigned, within your scope of responsibilities.

  • Job duties are performed in a normal and clean office environment with normal noise levels.

  • Work is predominately done while standing or sitting.

  • The ability to comprehend, document, calculate, visualize, and analyze are required.

#LI-Remote

#LI_DB1

An Equal Opportunity Employer

All BCBSLA EMPLOYEES please apply through Workday Careers.

PLEASE USE A WEB BROWSER OTHER THAN INTERNET EXPLORER IF YOU ENCOUNTER ISSUES (CHROME, FIREFOX, SAFARI)

Additional Information

Please be sure to monitor your email frequently for communications you may receive during the recruiting process. Due to the high volume of applications we receive, only those most qualified will be contacted. To monitor the status of your application, please visit the "My Applications" section in the Candidate Home section of your Workday account.

If you are an individual with a disability and require a reasonable accommodation to complete an application, please contact recruiting@bcbsla.com for assistance.

In support of our mission to improve the health and lives of Louisianians, Blue Cross encourages the good health of its employees and visitors. We want to ensure that our employees have a work environment that will optimize personal health and well-being. Due to the acknowledged hazards from exposure to environmental tobacco smoke, and in order to promote good health, our company properties are smoke and tobacco free.

Blue Cross and Blue Shield of Louisiana performs background and pre-employment drug screening after an offer has been extended and prior to hire for all positions. As part of this process records may be verified and information checked with agencies including but not limited to the Social Security Administration, criminal courts, federal, state, and county repositories of criminal records, Department of Motor Vehicles and credit bureaus. Pursuant with sec 1033 of the Violent Crime Control and Law Enforcement Act of 1994, individuals who have been convicted of a felony crime involving dishonesty or breach of trust are prohibited from working in the insurance industry unless they obtain written consent from their state insurance commissioner.

Additionally, Blue Cross and Blue Shield of Louisiana is a Drug Free Workplace. A pre-employment drug screen will be required and any offer is contingent upon satisfactory drug testing results.

JOB CATEGORY: IT, Telecom & Internet

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