Blue Cross and Blue Shield of Louisiana Jobs

Job Information

Blue Cross and Blue Shield of Louisiana Performance Improvement Manager in Baton Rouge, Louisiana

We take great strides to ensure our employees have the resources to live well, be healthy, continue learning, develop skills, grow professionally and serve our local communities. We invite you to apply for a career with Blue Cross.

Residency in or relocation to Louisiana is preferred for all positions.


The Performance Improvement Manager role is a facilitative leader accountable for a portfolio of

performance improvement / transformation projects that result in demonstrated improvement across multiple strategic and operational metrics. This position collaborates with all levels in the organization, developing key relationships to shape the culture of continuous performance improvement. This leader will be the primary operational lead for Provider Network Operations.


  • This role does not manage people

  • This role reports to this job: Director, Provider Network Operations

  • Necessary Contacts: In order to effectively fulfill this position, the incumbent must be in contact with: All levels of organization’s team members and management,, vendors, consultants, and providers.



  • Bachelor's degree in healthcare, statistics, business or a related field is required.

  • Four years of related experience can be used in lieu of a Bachelor’s degree.

Work Experience

  • 4 years of experience in healthcare project management, program management, statistical analysis, healthcare quality or a related field is required.

Skills and Abilities

  • Must be able to prioritize multiple projects, perform complex tasks, organize and follow through consistently and work under pressure to meet deadlines in a fast-paced environment.

  • Proven team builder and cross-functional leader required.

  • Organizational performance dashboard or scorecard development experience required.

  • Strong written and oral communication, facilitation and presentation skills required.

  • Demonstrable skill in teaching, coaching and influencing leaders; ability to influence upward, across and down with skill, grace and humor and without formal authority required.

  • Change leadership experience; willing to take risks, challenge the status quo and work under ambiguous circumstances required.

  • Intellectually, emotionally and logically capable and confident; has the wisdom, intelligence and stature to quickly gain credibility and become a trusted advisor required.

  • Application experience and skill (MS Excel, Visio, PowerPoint, Word; MINITAB, JMP or other analysis package) required.

  • Demonstrated knowledge of LEAN and/or DMAIC methodology applied to process design, process improvement, and/or clinical innovation required.

Licenses and Certifications

  • Lean Six Sigma Green Belt Certification through a recognized, national organization is required. Attainment of Lean Six Sigma Black Belt Certification required within 2 years of entering job.


  • Collaborates with leaders and colleagues to prioritize, select and resource projects critical to achieving company or divisional goals.

  • Leads Provider Network Operations initiatives and tracks operational metrics and key performance indicators.

  • Facilitates change and supports the deployment, adoption and sustainment of LEAN thinking; teaches and coaches LEAN leadership principles and behaviors.

  • Facilitates and coaches to established standards for value stream mapping/analysis and kaizen, and/or Rapid Process Improvement Workshops (RPIWs).

  • Guides project leaders and teams through application of lean six sigma tools and techniques (DMAIC, root cause analysis, risk assessment/FMEA, mistake proofing); coaches and mentors green belt and yellow belt candidates and participates in daily problem-solving activities with focus on knowledge transfer.

  • Teaches and coaches standardized work development, documentation, training, adherence, improvement and management.

  • Constantly seeks to identify, share and facilitate adoption of best practices to eliminate waste and improve performance.

  • Required to present, educate, train and facilitate at all levels and to external audiences.

  • Evaluates and revises training materials and supporting tools as needed.

  • Supports day-to-day operation of the Lean Six Sigma department and performs other duties, responsibilities and/or projects as assigned.

Additional Accountabilities and Essential Functions

The Physical Demands described here are representative of those that must be met by an employee to successfully perform the Accountabilities and Essential Functions of the job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions

  • Perform other job-related duties as assigned, within your scope of responsibilities.

  • Job duties are performed in a normal and clean office environment with normal noise levels.

  • Work is predominately done while standing or sitting.

  • The ability to comprehend, document, calculate, visualize, and analyze are required.


An Equal Opportunity Employer

All BCBSLA EMPLOYEES please apply through Workday Careers.


Additional Information

Please be sure to monitor your email frequently for communications you may receive during the recruiting process. Due to the high volume of applications we receive, only those most qualified will be contacted. To monitor the status of your application, please visit the "My Applications" section in the Candidate Home section of your Workday account.

If you are an individual with a disability and require a reasonable accommodation to complete an application, please contact for assistance.

In support of our mission to improve the health and lives of Louisianians, Blue Cross encourages the good health of its employees and visitors. We want to ensure that our employees have a work environment that will optimize personal health and well-being. Due to the acknowledged hazards from exposure to environmental tobacco smoke, and in order to promote good health, our company properties are smoke and tobacco free.

Blue Cross and Blue Shield of Louisiana performs background and pre-employment drug screening after an offer has been extended and prior to hire for all positions. As part of this process records may be verified and information checked with agencies including but not limited to the Social Security Administration, criminal courts, federal, state, and county repositories of criminal records, Department of Motor Vehicles and credit bureaus. Pursuant with sec 1033 of the Violent Crime Control and Law Enforcement Act of 1994, individuals who have been convicted of a felony crime involving dishonesty or breach of trust are prohibited from working in the insurance industry unless they obtain written consent from their state insurance commissioner.

Additionally, Blue Cross and Blue Shield of Louisiana is a Drug Free Workplace. A pre-employment drug screen will be required and any offer is contingent upon satisfactory drug testing results.