Blue Cross and Blue Shield of Louisiana Jobs

Job Information

Blue Cross and Blue Shield of Louisiana Product Owner in Baton Rouge, Louisiana

We take great strides to ensure our employees have the resources to live well, be healthy, continue learning, develop skills, grow professionally and serve our local communities. We invite you to apply for a career with Blue Cross.

Please note that effective Jan. 4, 2022, Blue Cross and Blue Shield of Louisiana will require any employee who enters any of our offices or who interacts in person with anyone for company business purposes to be fully vaccinated for COVID‑19, unless legally entitled to a reasonable accommodation related to religious or medical exemptions. Please note this is subject to change at any point in time to ensure compliance with company policy or government mandates.

Residency in or relocation to Louisiana is preferred for all positions.

Please note that effective Jan. 4, 2022, Blue Cross and Blue Shield of Louisiana will require any employee who enters any of our offices or who interacts in person with anyone for company business purposes to be fully vaccinated for COVID‑19, unless legally entitled to a reasonable accommodation related to religious or medical exemptions. Please note this is subject to change at any point in time to ensure compliance with company policy or government mandates.


The Product Owner is a member of an agile delivery team and holds the primary responsibility for building, editing, and maintaining the team backlog consisting of user stories, defects and enablers. The Product Owner must have strong communications and leadership skills in order to serve as liaison between business stakeholders and product delivery teams, influence business adoption of best practices, manage dependencies and drive fidelity to future state requirements throughout the implementation process. The person in this role must work well in cross-functional, matrixed teams as well as with external vendors.

This position is accountable for complying with all laws and regulations associated with duties and responsibilities.


  • This role does not manage people

  • This job reports to: Departmental Leadership

  • Necessary Contacts: To do this job effectively the incumbent has to be in contact with all levels of management including senior management, departmental management, team members, vendors, and consultants.



  • Bachelor's in Business Management, Information Systems, or any IT related degree required

  • Four years of related experience can be used in lieu of a Bachelor’s degree.

Work Experience

  • 2 years of business analyst, systems analyst, project management or equivalent work experience

  • Experience with Agile and/or Software Development Life Cycle methodologies

  • PREFERRED QUALIFICATIONS: Healthcare industry experienceDemonstrated ability to implement complex, large scale solutionsPossesses advanced business process mapping skillsAbility to build and gain trust quicklyExperience working with enterprise level softwareExperience working with Microsoft TFS or Azure DevOpsExperience with delimited flat files, XML, EDI X12, EDIFACT, JSON and/or other standard data exchange formatsExperience with implementing in-house custom solutions as well as COTS systemsAbility to understand and use basic SQLFamiliarity with communication protocols (FTP, ETL, web services)Strong financial acumenUnderstanding of health payer regulations such as HIPAASAFe, Scrum, Project management, business analysis (IIBA), or lean sigma certifications

Skills and Abilities

  • Strong written and verbal communication skills, specifically the ability to take technical details and make them understandable to non-technical internal and external facing individuals at different levels

  • Must be a strong facilitator; adept at running meetings across multiple teams for elicitation and management of business requirements, and balancing priorities for integrations

  • Proven track record of effectively delivering results in a fast-paced environment while managing multiple priorities concurrently

  • Proven ability to quickly learn and become proficient in multiple new and existing enterprise applications and functionalities, and apply to electronic integration setups

  • Ability to think strategically, demonstrate ROI awareness, and is detail oriented

  • Should be a self-starter and able to work efficiently under minimal supervision

  • Excellent team player, successful experience working as a contributing member of a team

  • Highly proficient in Excel, Word, Visio, PowerPoint

Licenses and Certifications

  • None Required


  • Elicit, analyze, and document stakeholders’ business needs and requirements

  • Acts as a liaison for business stakeholders and end-users, determining whether all work meets their shared expectations

  • Elicit business requirements using interviews, document analysis, requirements workshops, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.

  • Translate stakeholder requirements into product deliverables organized as epics, features and user stories

  • Creates clear, feasible, and testable user stories including acceptance criteria

  • Influence and lead negotiating activities in order to ensure the best business solution when several opposing viewpoints/alternatives exist.

  • Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.

  • Expected to attend and engage in all applicable team and program-level ceremonies. May lead the planning and execution of select ceremonies as assigned.

  • Set, prioritize and evaluate the work generated by an agile delivery team in order to ensure its product creates value for BCBSLA’s stakeholders

  • Provides vision and direction to the scrum team

  • Plans and prioritizes user story backlog for a product

  • Assess value, develop cases, and prioritize stories, epics and features to ensure work focuses on those with maximum value that are aligned with product strategy and business goals

  • Provide backlog management, iteration planning, and elaboration of the user stories

  • Owns team backlog and responsible for building, editing, and managing it by engaging the product manager, agile teams, stakeholders, and IT partners to ensure content and priority alignment with program backlog.

  • Inspects and evaluates product progress through each iteration, and makes the judgment call on user story and feature completion

  • Lead the planning of product release plans and set expectation for delivery of new functionalities

  • Provide an active role in mitigating impediments impacting successful team completion of release/sprint goals

  • Keep abreast with Agile/Scrum/SAFe best practices and new trends

  • Assist QA in developing test scenarios and test plans to be used in testing the business applications in order to verify that client requirements are incorporated in to the system design.

Additional Accountabilities and Essential Functions

The Physical Demands described here are representative of those that must be met by an employee to successfully perform the Accountabilities and Essential Functions of the job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions

  • Perform other job-related duties as assigned, within your scope of responsibilities.

  • Job duties are performed in a normal and clean office environment with normal noise levels.

  • Work is predominately done while standing or sitting.

  • The ability to comprehend, document, calculate, visualize, and analyze are required.


An Equal Opportunity Employer

All BCBSLA EMPLOYEES please apply through Workday Careers.


Additional Information

Please be sure to monitor your email frequently for communications you may receive during the recruiting process. Due to the high volume of applications we receive, only those most qualified will be contacted. To monitor the status of your application, please visit the "My Applications" section in the Candidate Home section of your Workday account.

If you are an individual with a disability and require a reasonable accommodation to complete an application, please contact for assistance.

In support of our mission to improve the health and lives of Louisianians, Blue Cross encourages the good health of its employees and visitors. We want to ensure that our employees have a work environment that will optimize personal health and well-being. Due to the acknowledged hazards from exposure to environmental tobacco smoke, and in order to promote good health, our company properties are smoke and tobacco free.

Blue Cross and Blue Shield of Louisiana performs background and pre-employment drug screening after an offer has been extended and prior to hire for all positions. As part of this process records may be verified and information checked with agencies including but not limited to the Social Security Administration, criminal courts, federal, state, and county repositories of criminal records, Department of Motor Vehicles and credit bureaus. Pursuant with sec 1033 of the Violent Crime Control and Law Enforcement Act of 1994, individuals who have been convicted of a felony crime involving dishonesty or breach of trust are prohibited from working in the insurance industry unless they obtain written consent from their state insurance commissioner.

Additionally, Blue Cross and Blue Shield of Louisiana is a Drug Free Workplace. A pre-employment drug screen will be required and any offer is contingent upon satisfactory drug testing results.

JOB CATEGORY: IT, Telecom & Internet