Blue Cross and Blue Shield of Louisiana Jobs

Job Information

Blue Cross and Blue Shield of Louisiana Provider Contract Application and Data Manager in Baton Rouge, Louisiana

We take great strides to ensure our employees have the resources to live well, be healthy, continue learning, develop skills, grow professionally and serve our local communities. We invite you to apply for a career with Blue Cross.

Please note that effective Jan. 4, 2022, Blue Cross and Blue Shield of Louisiana will require any employee who enters any of our offices or who interacts in person with anyone for company business purposes to be fully vaccinated for COVID‑19, unless legally entitled to a reasonable accommodation related to religious or medical exemptions. Please note this is subject to change at any point in time to ensure compliance with company policy or government mandates.

Residency in or relocation to Louisiana is preferred for all positions.


This leader will be a part of Blue Cross Blue Shield of Louisiana’s Provider Contract Data Management transformation team and will be responsible for directing and prioritizing daily activities for teams that are responsible for problem management, production support, and project delivery. Accountable for implementation of initiatives related to development, modification, and re-engineering of processes and systems to meet corporate and departmental objectives. As the liaison between the business area and Information Technology (IT), ensures the understanding of business problems in order to reach the ultimate technical solution that meets business needs.


  • This role does not manage people

  • This role reports to this job: VP, Provider Networks and Contracting

  • Necessary Contacts: To do this job effectively, the incumbent is required to interact with all levels of organization management including, but not limited to, executive, senior management, and departmental management, including Institutional Provider Contracting, Reimbursement, Professional Reimbursement, Payment Innovation, Network Operations, Health Informatics, IT, BET, Clinical Solutions, Benefits Administration, Corporate Project Management team, external vendors and consultants. The incumbent must have contact with the Blue Cross Blue Shield Association, other Blue Cross Blue Shield Plans, regulatory agencies, CMS and provider licensing agencies.



  • Bachelor's degree in business, health care administration, information technology or a related field is required.

  • Four years of related experience can be used in lieu of a Bachelor’s degree.

Work Experience

  • 5 years of experience to include business analysis and relevant technical system expertise is required.

  • Requires solid project management experience in support of business and technical needs.

  • Prefer management/project leadership experience.

  • Prefer experience working with contract management software.

Skills and Abilities

  • Experience as an Administrator of a Contract or Data Management enterprise system is required.

  • Ability to lead, coach and mentor preferred.

  • Demonstrated ability in managing multiple medium to large scale department projects and successfully leading enterprise-wide project teams preferred.

  • Requires excellent relationship management skills to facilitate effective working relationships with varied business stakeholders and/or vendors.

  • Excellent organizational skills with the ability to plan work, execute and multi task in an ever changing environment required.

  • Excellent influencing and consultative skills required.

  • Experience implementing software is in an health care system area preferred.

  • Strong ability to proactively analyze, identify, troubleshoot, track and make recommendations to resolve issues and implement technical solutions required.

  • Strong technical knowledge of SQL Server Integration Services (SSIS) and SQL Server Reporting Services required.

  • Proficient with Microsoft Access and Excel.

Licenses and Certifications

  • None Required


  • Responsible for developing and implementing Provider Contract Data Systems Support that ties to the overall Provider Contract Management Strategic Plan.

  • Leads and provides direction to teams responsible for business systems analysis, problem resolution and the support of business initiatives and system enhancements to ensure appropriate technology solutions to enhance quality and efficiency of service.

  • Directs staff in conducting high-level business analysis involving complex requirements, problem resolution, and/or processes for business area systems.

  • Responsible for the administration, management, and configuration of the DocuSign software for the provider dept.

  • Responsible for reporting on provider contracting and provider contract compliance.

  • Ensures planning and staffing of resources are adequately aligned to address business initiatives; recommends improvements; provides business process knowledge and/or subject matter expertise for addressing broad and complex business area technology decisions.

  • Leads the development of best practices for support processes and procedures including tools,techniques and reporting designed to optimize performance.

  • Works with management to maximize reporting capabilities of contract management software and other software including contract deadlines, exceptions, and quality control reporting. May develop contract system dashboards and management summary tools.

  • Networks and collaborates effectively with user work groups and cross functional system area support teams that include multiple IT teams and/or vendors to effectively manage optimization.

  • Ensures validation of IT and/or vendor provided technical solutions and/or identifies alternatives to solve business problems.

  • Recommends and implements effective ways to monitor and evaluate provider concerns, issues and satisfaction.

  • Actively collaborates with peers and business partners to continuously improve operations, resolve cross-team issues, and allocate resources effectively.

  • Accountable for complying with all laws and regulations associated with duties and responsibilities.

Additional Accountabilities and Essential Functions

The Physical Demands described here are representative of those that must be met by an employee to successfully perform the Accountabilities and Essential Functions of the job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions

  • Perform other job-related duties as assigned, within your scope of responsibilities.

  • Job duties are performed in a normal and clean office environment with normal noise levels.

  • Work is predominately done while standing or sitting.

  • The ability to comprehend, document, calculate, visualize, and analyze are required.


An Equal Opportunity Employer

All BCBSLA EMPLOYEES please apply through Workday Careers.


Additional Information

Please be sure to monitor your email frequently for communications you may receive during the recruiting process. Due to the high volume of applications we receive, only those most qualified will be contacted. To monitor the status of your application, please visit the "My Applications" section in the Candidate Home section of your Workday account.

If you are an individual with a disability and require a reasonable accommodation to complete an application, please contact for assistance.

In support of our mission to improve the health and lives of Louisianians, Blue Cross encourages the good health of its employees and visitors. We want to ensure that our employees have a work environment that will optimize personal health and well-being. Due to the acknowledged hazards from exposure to environmental tobacco smoke, and in order to promote good health, our company properties are smoke and tobacco free.

Blue Cross and Blue Shield of Louisiana performs background and pre-employment drug screening after an offer has been extended and prior to hire for all positions. As part of this process records may be verified and information checked with agencies including but not limited to the Social Security Administration, criminal courts, federal, state, and county repositories of criminal records, Department of Motor Vehicles and credit bureaus. Pursuant with sec 1033 of the Violent Crime Control and Law Enforcement Act of 1994, individuals who have been convicted of a felony crime involving dishonesty or breach of trust are prohibited from working in the insurance industry unless they obtain written consent from their state insurance commissioner.

Additionally, Blue Cross and Blue Shield of Louisiana is a Drug Free Workplace. A pre-employment drug screen will be required and any offer is contingent upon satisfactory drug testing results.

JOB CATEGORY: IT, Telecom & Internet