Blue Cross and Blue Shield of Louisiana Provider Network Communications Coordinator in Baton Rouge, Louisiana
We take great strides to ensure our employees have the resources to live well, be healthy, continue learning, develop skills, grow professionally and serve our local communities. We invite you to apply for a career with Blue Cross.
Please note that effective Jan. 4, 2022, Blue Cross and Blue Shield of Louisiana will require any employee who enters any of our offices or who interacts in person with anyone for company business purposes to be fully vaccinated for COVID‑19, unless legally entitled to a reasonable accommodation related to religious or medical exemptions. Please note this is subject to change at any point in time to ensure compliance with company policy or government mandates.
Residency in or relocation to Louisiana is preferred for all positions.
This position focuses on the development of provider communications and educational materials, ensuring consistency of style and accuracy of materials released to providers. Responsibilities include concept, approach and planning for all provider communications as well as monitoring the status of correspondence throughout the print production process. Accountable for complying with all policies and procedures associated with the duties and responsibilities of the position and the system.
NATURE AND SCOPE
This role does not manage people
This role reports to this job: MANAGER, PROVIDER COMMUNICATIONS
Necessary Contacts: In order to effectively fulfill this position the incumbent must work closely with all members of the Network Administration Division. Additionally, close interaction and interviews with Provider Reimbursement, Provider Relations, Marketing, Medical Management, Benefits Administration, Administrative Services, Corporate Communications, Legal, Document Management, Printing Services and the Plan’s Medical Director are required. Frequent contact with providers and/or their representatives is required. The incumbent must also work on occasion with state agencies representing provider groups, state licensing bodies, and provider advocacy groups.
Bachelor's Degree in Journalism, Communications, Business or a related field required
Four years of related experience can be used in lieu of a Bachelor’s degree.
1 year of technical writing required
Health care experience preferred
Skills and Abilities
Strong presentation and public speaking skills are required. Actively represents the department in meetings and provides updates.
Working knowledge of relative software and mainframe capabilities.
Adobe Creative Suite (Photoshop and InDesign) is preferred
Proficient in all Microsoft Office products required.
Incumbent must be able to coordinate multiple priorities and meet strict deadlines.
Licenses and Certifications
- None Required
ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS
Manages communications sent to providers including but not limited to, providing creative direction for the company’s provider education program by identifying innovative and relevant topics for provider education and developing the concept, approach and planning of materials, creating provider communication materials such as educational pieces, solicitation materials, billing guidelines, provider workshop presentations, network newsletters, etc. while ensuring consistency in style and accuracy of information in accordance with Blue Cross and Blue Shield Association and Plan requirements in order to inform and communicate with potential and existing healthcare providers. Participates in all meetings as needed to achieve to ensure the correct message is being communicated.
Develops and maintains divisional procedural manuals and provider reference manuals and continues to monitor the materials for accuracy and regulatory compliance. Regularly updates all documents to facilitate an understanding of guidelines and procedures for providers.
Serves as the key contact/divisional representative for all areas of the organization to access for provider communications purposes and maintains related SharePoint site.
Coordinates the print production process for all communications and works with the mailroom and the Network Operations Manager to have staff assist with large mail outs while utilizing the most cost effective and efficient standards to ensure that all communication pieces are sent out either hardcopy or through email according to deadlines.
Monitors and updates hospital based physician documents to meet state required posting each month.
Additional Accountabilities and Essential Functions
The Physical Demands described here are representative of those that must be met by an employee to successfully perform the Accountabilities and Essential Functions of the job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions
Perform other job-related duties as assigned, within your scope of responsibilities.
Job duties are performed in a normal and clean office environment with normal noise levels.
Work is predominately done while standing or sitting.
The ability to comprehend, document, calculate, visualize, and analyze are required.
An Equal Opportunity Employer
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In support of our mission to improve the health and lives of Louisianians, Blue Cross encourages the good health of its employees and visitors. We want to ensure that our employees have a work environment that will optimize personal health and well-being. Due to the acknowledged hazards from exposure to environmental tobacco smoke, and in order to promote good health, our company properties are smoke and tobacco free.
Blue Cross and Blue Shield of Louisiana performs background and pre-employment drug screening after an offer has been extended and prior to hire for all positions. As part of this process records may be verified and information checked with agencies including but not limited to the Social Security Administration, criminal courts, federal, state, and county repositories of criminal records, Department of Motor Vehicles and credit bureaus. Pursuant with sec 1033 of the Violent Crime Control and Law Enforcement Act of 1994, individuals who have been convicted of a felony crime involving dishonesty or breach of trust are prohibited from working in the insurance industry unless they obtain written consent from their state insurance commissioner.
Additionally, Blue Cross and Blue Shield of Louisiana is a Drug Free Workplace. A pre-employment drug screen will be required and any offer is contingent upon satisfactory drug testing results.
JOB CATEGORY: Communications & Corporate Affairs