Blue Cross and Blue Shield of Louisiana Senior Data Visualization Engineer in Baton Rouge, Louisiana
We take great strides to ensure our employees have the resources to live well, be healthy, continue learning, develop skills, grow professionally and serve our local communities. We invite you to apply for a career with Blue Cross.
Please note that effective Jan. 4, 2022, Blue Cross and Blue Shield of Louisiana will require all employees to be fully vaccinated for COVID‑19, unless legally entitled to a reasonable accommodation related to religious or medical exemptions.
This senior level position provides technical support for issues reported and experienced with the use of business intelligence (BI) tools. This position will work with cross-functional teams throughout the enterprise providing the first level of BI services and assists in gathering and documenting requirements needed by end users. This position will ensure all BI best practices, standards and guidelines are followed while engaged with end users.
NATURE AND SCOPE
This role does not manage people
This job reports to: Departmental Leadership
Necessary Contacts: To do this job effectively the incumbent has to be in contact with all levels of BCBSLA personnel.
Bachelor's Computer Science, Information Technology, Business or related field is required
Four years of related experience can be used in lieu of a Bachelor’s degree.
Minimum of 4 years professional business intelligence analysis experience to develop an understanding of reporting and analytics. Previous experience in the HealthCare industry preferred.
Knowledge of MS SQL Server and other database technologies required.
Knowledge of business intelligence tools and platforms required (e.g. Tableau, Cognos, MicroStrategy or similar tools).
Prior report writing experience extracting information from multiple databases sources is required.
Must have experience working with enterprise-level customers.
Previous experience with BI training and/or user groups preferred
Skills and Abilities
Proven verbal and written communications skills combined with strong interpersonal skills are needed to interact professionally with a diverse group that includes Subject Matter Experts, technical and non-technical business users, management, IT technical/programming staff, external vendors and others as needed to deliver BI reports, dashboards, etc.
Must be able to clearly and concisely communicate system and business requirement information to all levels of internal and external customers.
Proven ability to learn new technology while managing multiple, high-priority tasks.
Licenses and Certifications
- None Required
ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS
Serves as a senior advisor in the identification of BI technical solutions for client issues by meeting with users to gain an understanding of their business purpose and information needs; to dissect their current technical environment to determine the optimum data delivery method/system to provide comprehensive support of their implementation.
Provides training and guidance to staff members on the use of BI tools to support business partners, product management, and data delivery.
Provides BI technical support to ensure the availability and performance of the enterprise environment by troubleshooting problems with business users, meeting with BI staff and others as needed to resolve current issues and to determine the best course of action to improve operations and eliminate recurring problems.
Guides and directs end user to solutions which adhere to BI best practices, standards and guidelines and ensures activities are in compliance with protected health information and access to data.
Works with business and BI teams to develop, document and maintain business/technical requirements including BI report and dashboard requirements.
Documents BI issue resolutions to populate a self-service customer portal.
Provides frequent status and action plan updates to internal and external stakeholders, including management.
Works with quality assurance testing as needed from an end-users prospective to help with troubleshooting or improving performance metrics.
Monitors key performance metrics and SLA’s to ensure proper BI service delivery.
Understands departmental goals and objectives and delivers work products to contribute to those goals.
Additional Accountabilities and Essential Functions
The Physical Demands described here are representative of those that must be met by an employee to successfully perform the Accountabilities and Essential Functions of the job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions
Perform other job-related duties as assigned, within your scope of responsibilities.
Job duties are performed in a normal and clean office environment with normal noise levels.
Work is predominately done while standing or sitting.
The ability to comprehend, document, calculate, visualize, and analyze are required.
An Equal Opportunity Employer
All BCBSLA EMPLOYEES please apply through Workday Careers.
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Please be sure to monitor your email frequently for communications you may receive during the recruiting process. Due to the high volume of applications we receive, only those most qualified will be contacted. To monitor the status of your application, please visit the "My Applications" section in the Candidate Home section of your Workday account.
If you are an individual with a disability and require a reasonable accommodation to complete an application, please contact firstname.lastname@example.org for assistance.
In support of our mission to improve the health and lives of Louisianians, Blue Cross encourages the good health of its employees and visitors. We want to ensure that our employees have a work environment that will optimize personal health and well-being. Due to the acknowledged hazards from exposure to environmental tobacco smoke, and in order to promote good health, our company properties are smoke and tobacco free.
Blue Cross and Blue Shield of Louisiana performs background and pre-employment drug screening after an offer has been extended and prior to hire for all positions. As part of this process records may be verified and information checked with agencies including but not limited to the Social Security Administration, criminal courts, federal, state, and county repositories of criminal records, Department of Motor Vehicles and credit bureaus. Pursuant with sec 1033 of the Violent Crime Control and Law Enforcement Act of 1994, individuals who have been convicted of a felony crime involving dishonesty or breach of trust are prohibited from working in the insurance industry unless they obtain written consent from their state insurance commissioner.
Additionally, Blue Cross and Blue Shield of Louisiana is a Drug Free Workplace. A pre-employment drug screen will be required and any offer is contingent upon satisfactory drug testing results.
JOB CATEGORY: Data Analytics/Warehousing, & Business Intelligence