Blue Cross and Blue Shield of Louisiana Senior Program Manager in Baton Rouge, Louisiana
We take great strides to ensure our employees have the resources to live well, be healthy, continue learning, develop skills, grow professionally and serve our local communities. We invite you to apply for a career with Blue Cross.
Please note that effective Jan. 4, 2022, Blue Cross and Blue Shield of Louisiana will require any employee who enters any of our offices or who interacts in person with anyone for company business purposes to be fully vaccinated for COVID‑19, unless legally entitled to a reasonable accommodation related to religious or medical exemptions. Please note this is subject to change at any point in time to ensure compliance with company policy or government mandates.
Residency in or relocation to Louisiana is preferred for all positions.
We will consider remote work in the following states: LA, AL, AR, FL, GA, KY, MS, NH, NC, PA (limited counties), TN, TX, VA, WV, WI.
This individual contributor position facilitates the coordination of personnel and other resources (e.g. contractors, vendor partners) required to successfully complete multiple, complex programs of interdependent work, including projects and initiatives, ensuring the delivery of quality business outcomes including underlying project deliverables, overarching program deliverables, new and improved processes, and services. The Senior Program Manager manages projects of varying complexity and operates in a tightly regulated industry environment.
The Senior Program Manager is directly responsible for ensuring the execution of all key steps in program delivery: business, technical and functional requirements elicitation, dependency mapping, milestone projections, task-level program steps, identification and regular publishing of metrics which define program success. The position must regularly monitor work to ensure that programs remain in line with projected costs and timelines. This is accomplished by ensuring the adoption of well-established, industry best practice frameworks and methodologies.
The Senior Program Manager is accountable for complying with all laws and regulations associated with duties and responsibilities.
NATURE AND SCOPE
This role does not manage people
This role reports to this job: DIRECTOR, PROJECT EXECUTION
Interfaces directly with client management (business owners and project team members) in negotiation and definition of requirements.
Negotiates, defines, interprets plan/policy requirements and presents options and processing capabilities to upper level management.
Provides guidance and direction to all areas placing requirements on the system. Has management responsibility for cross-divisional programs with cross-department and cross-organization impacts.
Interfaces frequently with IT, PMO and business leaders. Exercises diplomacy and tact in discussions with client management on controversial subjects.
Frequent contact with client management to exchange information and/or make presentations on information systems concepts.
Reviews and maintains contact with selected user groups with similar problems and user organizations.
Attends outside technical meetings as directed, making presentations when necessary.
Bachelors Project Management, Computer Science, or related field required
Completion of an approved educational program or four years of related experience may be accepted in lieu of degree. required
- 7 years Experience* in planning and implementing projects and programs, including developing scope, goals, work plans, timelines, implementation strategies and measurement processes for assessing progress toward goals and program outcomes. The 7 years must include a minimum of three years of experience in senior level planning and implementing programs and complex projects, including developing scope, goals, work plans, timelines, implementation strategies and measurement processes for assessing progress toward goals and program outcomes. This experience may include serving as a Scrum Master, Release Train Engineer, Product Owner, or Agile coach.required
Skills and Abilities
High degree of competency with PMBOK and PgMBOK (Program Management Body of Knowledge) and/or Agile methodologies and frameworks such as program management, project management, software development life cycle and ITIL. Six Sigma and Organizational development best practices a plus.
Requires advanced knowledge in the field of computer science, including hardware and software products, computer systems, systems analysis, programming, development/maintenance process, and data management for large complex systems.
Strong oral and written communication skills with the ability to create and deliver presentations to organization management including Senior Management are required.
Must have demonstrated ability to effectively manage multiple, interdependent project teams and maintain program oversight with minimal oversight from management.
Ability to demonstrate presentation and facilitation skills working with key stakeholders and management including executive management required.
Experience in interpreting and explaining specialized or complex material into information consumable by the public required.
Must have demonstrated ability to critically analyze business information and process flows, gather relevant requirements and generate business, functional and technical specifications needed for successful delivery.
DECISION MAKING:Must have demonstrated ability working with a project team to help shape policy and to make complex decisions involving new applications, systems studies, software purchase requirements analysis, business evaluations, cost effectiveness innovations, installation decisions, and business planning for systems that use advanced state-of-the-art technology.Must have demonstrated ability making decisions that require significant use of extensive technical, functional, leadership, and managerial skills to maximize benefits, while minimizing impacts on all external/internal information systems and headquarters/field personnel.
ANALYTICAL & CREATIVE:Must have experience identifying, defining, quantifying and solving complex or highly technical program-related issues on a regular basis. Must have experience using creativity/innovative approaches to resolve issues despite minimum lead times and with minimum requirement definition for changes or projects of major proportions.Must have experience correlating requirements and information from multiple sources, anticipating both current and future processing and management information needs, analyzing their potential impacts, and creating new technical solutions for these needs.
Licenses and Certifications
- PMI certification
ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS
Continuously adheres to program and project management standards, processes, and procedures to ensure that products and services meet the client requirements in a cost-efficient manner.
Mentors junior-level program and project managers in areas of professional development and skills enhancement.
Actively pursues personal skills and leadership development opportunities to ensure growth and the ability to demonstrate a high level of quality and productivity.
Actively participates in the aligning work and work habits with the organization’s strategic and complementary tactical plans. The strategy and tactics are to be responsive to and properly aligned with the organization’s mission, goals, and objectives.
Adheres to program, project and quality related processes in collaboration with fellow program managers and department management. Demonstrates leadership in evaluating current processes, recommending improvement opportunities, and evangelizing new processes with program management staff.
Develops, manages, and builds strong relationships / partnerships with clients, vendors, peers/other teams, and staff to ensure a high level of personal and team understanding of the client’s business operations, IT support needs, and IT service expectations.
Effectively manage all areas of programs including initiating, planning, executing, controlling and closing of programs.
Effectively manage multiple, complex programs, including up to 5-7 individual projects, initiatives or workstreams ranging from medium to extra-large in size, medium to high complexity, and cross-functional in nature. Manage or serve as a scrum master, release train engineer, or product owner for initiatives that are high strategic and operational priorities with high visibility at the senior management level. These programs may range in duration from six months to five years, and range in budget from $0 to $5,000,000.
Maintains ongoing business relationship with business owners (Directors and above) and stakeholders for assigned programs. Serve as “single point of contact” for program-related issues.
Assist in management of larger, more complex, cross-functional projects in support of senior project and program management staff.
Provide regular reporting and visibility on program statuses.
Define and oversee the business and financial results expected from a program; develop implementation plans, conduct risk assessments and develop and implement strategy; must ensure that underlying projects will effectively integrate with existing competing projects and strategies to both short and long term business goals.
Maintain oversight of underlying project teams in coordination with individual project managers, identify in advance necessary resources and assign tasks and timeframes to facilitate successful completion of identified projects within the scope of assigned programs.
Manage technical challenges of applications and new product development; identify, communicate and manage all levels of risk to program business owners and senior management.
Successfully identify and communicate risk, scope creep and create actionable risk mitigation plans.
Understands Departmental Goals and Objectives and delivers work products to contribute to those goals.
Additional Accountabilities and Essential Functions
The Physical Demands described here are representative of those that must be met by an employee to successfully perform the Accountabilities and Essential Functions of the job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions
Job duties are performed in a normal and clean office environment with normal noise levels.
Work is predominately done while standing or sitting.
The ability to comprehend, document, calculate, visualize, and analyze are required.
An Equal Opportunity Employer
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In support of our mission to improve the health and lives of Louisianians, Blue Cross encourages the good health of its employees and visitors. We want to ensure that our employees have a work environment that will optimize personal health and well-being. Due to the acknowledged hazards from exposure to environmental tobacco smoke, and in order to promote good health, our company properties are smoke and tobacco free.
Blue Cross and Blue Shield of Louisiana performs background and pre-employment drug screening after an offer has been extended and prior to hire for all positions. As part of this process records may be verified and information checked with agencies including but not limited to the Social Security Administration, criminal courts, federal, state, and county repositories of criminal records, Department of Motor Vehicles and credit bureaus. Pursuant with sec 1033 of the Violent Crime Control and Law Enforcement Act of 1994, individuals who have been convicted of a felony crime involving dishonesty or breach of trust are prohibited from working in the insurance industry unless they obtain written consent from their state insurance commissioner.
Additionally, Blue Cross and Blue Shield of Louisiana is a Drug Free Workplace. A pre-employment drug screen will be required and any offer is contingent upon satisfactory drug testing results.
JOB CATEGORY: Project/Program Management